The order, in plain English.

Place Goods is operated by Baxter House Consultants Ltd, company number 10247877, registered in England and Wales.

Registered office: 132B Petersham Road, Richmond, England, TW10 6TZ.

Email: hello@placegoods.com.

You review the place, object, colour, size, quantity, delivery region and full total before paying. Your order is accepted when Stripe confirms payment. We will contact you if an object becomes unavailable or cannot be produced as shown.

Prices are shown in pounds sterling. Delivery and any tax we are required to collect are shown before payment. Stripe processes card details; Place Goods does not store your full card number.

Every object is embroidered after you order. Most orders are produced in 2–5 business days, then shipped. The checkout shows an estimated delivery range. Separate objects may arrive in separate parcels.

You may cancel up to 14 days after delivery without giving a reason. Email hello@placegoods.com for return instructions. Return the object unworn and in its original condition. You cover return postage for a change of mind; we cover reasonable return costs for faulty, damaged or incorrect goods.

To cancel, email hello@placegoods.com with: “I give notice that I cancel my contract for [object and place], ordered on [date] and received on [date].” Include your name, delivery address, order reference and the date you send the message.

Your statutory rights are not affected. Send the order reference and clear photographs of a fault, damage or incorrect object to hello@placegoods.com. Approved refunds are returned to the original payment method.

These terms are governed by the law of England and Wales. If you live elsewhere, you also keep any mandatory consumer protections that apply where you live.