01
Made after you order
Printful produces each embroidered cap, tee or crewneck after payment. Most orders are made in 2–5 business days. The estimated delivery range for your region is shown at checkout before you pay.
Orders / delivery / returns
Made there. Sent home.
Each object is made after you choose it. That keeps stock and waste down, but adds production time before the parcel moves.
02
Separate parcels
Caps and clothing can be made in different facilities, so one order may arrive in more than one parcel. You will receive tracking as each parcel leaves production.
03
Delivery regions
The first release ships to the United Kingdom and United States. Delivery charges and applicable taxes are shown before payment.
04
Changing your mind
Contact hello@placegoods.com within 14 days of receiving an item. We will provide return instructions. Items must be unworn and returned in their original condition. You cover return postage when you change your mind.
05
Faults or damage
Email hello@placegoods.com with the order reference and clear photographs. Faulty, damaged or incorrectly supplied objects will be replaced or refunded in line with your consumer rights.
06
Cancel an order
Email hello@placegoods.com as soon as possible. If production has not started, we will stop the order and refund it. Your statutory right to cancel within 14 days of delivery still applies.